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| Modified 13-SEP-2010 Type PROBLEM Status PUBLISHED | |||||
Applies to:
Hyperion Financial Management - Version: 9.3.0.0.00 to 11.1.1.3.00 - Release: 9.3 to 11.1Information in this document applies to any platform.
Symptoms
When attempting to connect to Hyperion Financial Management (HFM) using SmartView the user receives the error:"The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval."
Changes
The web browser was upgraded to Internet Explorer 7.0 or higher.Cause
This issue occurred because of a time-out limit introduced by Microsoft in Internet Explorer 7. By default this is set to 1 minute. In previous versions it was 60 minutes.Solution
Increase the default time-out value for persistent HTTP connections in Internet Explorer.
To change the default time-out value, follow these steps:
- Click Start, click Run, type regedit and press Enter
- Locate and select the following key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings - On the Edit menu, point to New and click DWORD Value.
- Type 'KeepAliveTimeout' and press Enter.
- On the Edit menu, click Modify.
- Select Decimal
- Enter the appropriate time-out value (in milliseconds). For example, to set the time-out value to two minutes, type 120000. For three minutes, 180000.
- Click OK
- If you use a KeepAliveTimeout value higher than 120000 (two minutes), you must create an additional registry key and set its value equal to the KeepAliveTimeout value that you want:
9.1. Repeat steps 3-8, creating DWORD value 'ServerInfoTimeout' - Restart Internet Explorer.
See also:
http://support.microsoft.com/kb/813827
http://support.microsoft.com/kb/181050
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