Hyperion FR PDF Print Issue

Observations:

• All Production HRPrinters were showing as offline (via Devices and Printers)
• All Production HRPrinter ports were missing
• All Test HRPrinters were online and functional

Actions:

• Configure Print Port for each Production HRPrinter to match Test configuration (i.e. pointing to PDFOutput folder)
• Set all Production HRPrinters as online
• Tested successfully by Chris Watson (InterServe)

Note: if the above had not worked, then I would have simply cleared and reconfigured the FR Printers as the next step that would have achieved the same result.

Conclusion:

• Fixed
• Unclear why this happened
• If patches/GPOs were the cause then Test should be affected similarly when the patches are applied