Business Rules Disappear from Planning Web Intermittently [ID 757040.1]

---

 

 

Applies to:

Hyperion Planning - Version: 9.2.1.0.00 and later   [Release: 9.2 and later ]
Information in this document applies to any platform.
***Checked for relevance on 11-Nov-2010***

Symptoms

Business Rules available in the Planning web periodically disappear. Rules are available, both those attached to forms and in the list under Tools > Business Rules disappear.

This problems happens intermittently.

Cause

@ This is a manifestation of Bug 7417655 which is common in version 9.2.1

The embedded timeout parameter in the HBRServer.properties file is set to 10 by default. If there is more than 10 minutes of inactivity in Planning web, the rules disappear. Since the Planning web session itself is set to time out after 30 minutes by default, this leads to a situation where the web session is still available, but no rules are visible.

Solution

1. Increase the HBR.embedded_timeout= parameter in the HBRServer.properties file located under you Planning deployment. The exact path varies according to what web application server you are using:

TOMCAT:
\\Hyperion\HyperionPlanning\AppServer\InstalledApps\Tomcat\5.0.28\HyperionPlanning\webapps\HyperionPlanning\WEB-INF\classes

WEBLOGIC
\\Hyperion\HyperionPlanning\AppServer\InstalledApps\WebLogic\8.1\HPDomain\applications


WEBSPHERE
\\Websphere\AppServer\InstalledApps\\HyperionPlanning.ear\HyperionPlanning.war

OR

\\Websphere\AppServer\InstalledApps\\HyperionPlanning.ear\HyperionPlanning.war\WEB-INF\classes

This parameter is set to 10 minutes by default; increase it to 35 by editing the line below:


2. Save HBRServer.properties and restart the Planning service for the setting to take effect. You do not need to restart any other services.