Cannot open an FM Application from BI+ Workspace

Cannot open an FM Application from BI+ Workspace
		Modified 23-APR-2010

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Applies to:

Hyperion Financial Management - Version: 9.2.1.0.00 to 11.1.1.3.00 - Release: 9.2 to 11.1
Microsoft Windows (32-bit)

Symptoms

 Error messages:

1. From Workspace:

"There was some communication error. Response is : http://<webserver>:19000/hfm/GlobalWorkspaceNav/bpm/modules/com/hyperion/hfm/web/appcontainer/Adf.asp"

2. From FM Win32 client:

Error Reference Number: {41D74618-8332-43D9-93EF-4D3454B421D0}
Num: 0x800412c4;Type: 1;DTime: 11/13/2008 8:30:49 PM;Svr: SERVERNAME;File: ;Line: -1;Ver: 9.3.1.0.1502;DStr: Error in doesInstanceExist();
Num: 0x800412c4;Type: 0;DTime: 11/13/2008 8:30:49 PM;Svr: SERVERNAME;File: CHFMCASSecurity.cpp;Line: 904;Ver: 9.3.1.0.1502;
Num: 0x800412c4;Type: 1;DTime: 11/13/2008 8:30:49 PM;Svr: SERVERNAME;File: CHsxServer.cpp;Line: 1382;Ver: 9.3.1.0.1502;
Num: 0x800412c4;Type: 0;DTime: 11/13/2008 8:30:49 PM;Svr: SERVERNAME;File: CHsxClient.cpp;Line: 2272;Ver: 9.3.1.0.1502;

When users try to connect to FM cluster, application names are not displayed.

Cause

FM Server is unable to access the Shared Services configuration information.

Based on the error message, the issue is related to CHFMCASSecurity.cpp and CHsxServer.cpp, as the HsxServer.exe cannot initialise CASSecurity.exe process to make an connection to Shared Services.

In the Windows Task Manager on the FM application server, only the HsxServer.exe and CASSecurity.exe Windows processes are running.

In order to get SS configuration information, FM uses the link which specify in the ConnectionInfo registry key on the FM Application Server. Should the link fail, FM will open the HsxServer.exe and CASSecurity.exe processes but it will not be able to list FM applications when users click on connect to Server/Cluster.

Solution

Verify that FM Application Server(s) can connect to SS configuration (CSS.xml) using the value of the FM Server registry key "ConnectionInfo" found in the registry key on the FM Application Server:

HEY_KEY_LOCAL_MACHINE\SOFTWARE\Hyperion Solutions\Hyperion Financial Management\Server\Authentication.

The parameter should look like:

ConnectionInfo=http://<servername><hss_server>:58080/interop/framework/getCSSCongFile

<hss_server>When this link is working users will be able to access the FM applications