Unable to Take Planning Forms Offline in Excel [ID 816550.1]

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Applies to:

Hyperion Planning - Version: 9.3.1.0.00 and later   [Release: 9.3 and later ]
Information in this document applies to any platform.

Symptoms

When users who are non-Windows administrator try to take a data form offline, the Offline Provider becomes non-responsive.

Cause

Required access permission issue on specific Planning offline folders that are required for non-windows administrators to use this feature of planning.

Solution

When users who are non Windows administrator try to take a data form offline, the Offline Provider becomes non-responsive. To prevent this, assign non-administrator Windows users read and write access to the following directories and file:

Directory: :\hyperion\offline\myanalytics

Directory: :\hyperion\offline\offlinedata

File: :\windows\system32\msvcr71.dll