Hyperion HFM Error: Illegal operation attempted on a registry key that has been marked for deletion.

Applies to:

Symptoms

In Hyperion Financial Management (HFM) application , you may receive the following error message when attempting various HFM related operations such as Cluster configuration, Journal Entries, connecting via Smartview to HFM, or with Financial Reporting:

Illegal operation attempted on a registry key that has been marked for deletion.

An error has occurred. Please contact your administrator.
Error Number:70
Error Description:Permission denied
Error Source:Microsoft VBScript runtime error
Page On which Error Occurred:/hfm/loadextract/ExtractJournals.asp

Changes

This issue occurs only in EPM systems deployed on Windows 2008 server, so if a OS upgrade had occurred, this error may be thrown.

Cause

The identity user initially logged on to the server when the application launched. The issue happens when the identity user logs off and the COM+ application can no longer read registry keys in the profile of the identity user because of a new User Profile Service functionality of forcing the unload of the user profile on Windows 2008 when the user logs off.

Solution

To resolve this issue, make the following change on all Financial Management servers in the environment:

1. Run group policy editor (gpedit.msc)
2. Expand to: Computer Configuration -> Administrative Templates -> System -> UserProfiles -> Do not forcefully unload the user registry at user logoff
3. Check the settings and change it from “Not Configured” to “Enabled”
4. Reboot the servers